Privacy Policy for Constro Chem

Overview

This Privacy Policy outlines how Constro Chem (“we,” “our,” “us”) collects, uses, protects, and discloses information from users of our website and our products and services. We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

1. Information Collection

We collect information from you when you make a purchase, subscribe to our newsletters, or contact us via our website or other communication channels. The types of personal information we collect may include your name, address, email address, phone number, and payment information.

2. Information Use

The information we collect is used for the following purposes:

• To process transactions and deliver purchased products.
• To communicate with you regarding orders, returns, or customer service inquiries.
• To improve our products, services, and customer experience.

3. Refund and Returns Policy

Overview

Our refund and returns policy lasts for 1 day from the date of purchase. If more than 1 day has passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as when received.
• It must be in the original packaging.
• Certain items, including perishable goods, intimate items, hazardous materials, or flammable liquids or gases, are not eligible for return.

A receipt or proof of purchase is required for all returns. Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted for:

• Items not in their original condition, damaged, or missing parts due to reasons not attributable to us.
• Items returned more than 1 day after delivery.

Refund Processing

Upon receiving and inspecting the returned item, we will send a notification email to confirm receipt. Approved refunds will be processed, and a credit will be applied to the original payment method within a few days.

Late or Missing Refunds

If you haven’t received a refund, please:

1. Check your bank account.
2. Contact your credit card provider, as processing time may vary.
3. If you still haven’t received the refund, contact us at [email protected].

Sale Items

Only regular-priced items are eligible for a refund. Sale items are non-refundable.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item, contact us at [email protected] and send your item to:
39099, Mysore Rd, New Timberyard Layout, Telecom Colony, Srinagar, Banashankari, Bengaluru, Karnataka 560026

Shipping Returns

To return your product, mail it to the address above. Return shipping costs are the customer’s responsibility and are non-refundable.

4. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Policy Changes

Constro Chem reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our services after changes are made constitutes acceptance of the updated policy.

6. Contact Us

For questions related to our Privacy Policy, returns, or refunds, please contact us at [email protected]

This Privacy Policy was last updated on 12/11/2024